ShiftRemit – Privacy Notice

Who We Are and Scope of This Privacy Notice

This Privacy Notice applies to ShiftRemit Ltd, located at:

• 128 City Road, London, United Kingdom, EC1V 2NX
• Email: support@shiftremit.com
• Phone: +44 7852 366172

ShiftRemit is the data controller responsible for deciding how your personal information is collected, used and protected when:

• You use our services
• You communicate with us by email, phone, or post
• You use our website: www.shiftremit.com

If you have any privacy-related questions, our Data Protection Officer (“DPO”) can be contacted at support@shiftremit.com.

Data Protection Principles

“Personal Data” means any information that identifies you—directly or indirectly—such as your name, address, email, phone number, identification documents, financial information, or beneficiary details.

ShiftRemit is committed to ensuring that Personal Data is:

• Used lawfully, fairly, and transparently
• Collected for clear, legitimate purposes only
• Relevant and limited to what is necessary
• Accurate and kept up to date
• Retained only as long as necessary
• Stored securely

Personal Data We Collect and How We Collect It

1. Data you provide directly

This includes data you give us when:

• Registering for our services
• Completing online forms
• Contacting us by email, phone, or post
• Engaging in transactions through our website
• Visiting or interacting with our platform

We collect, process, and retain information necessary to provide our services, including:

• Personal Details: Name, address, phone number, email, Date of birth, gender, Identification documents, Images or signatures
• Financial Information: Bank account details, Payment information, Beneficiary details
• Compliance Information: Source of funds, Relationship to beneficiary, Purpose of transaction

Cookies and Similar Technologies

We may automatically collect IP address, browser type, device details, screen settings, and interaction data. This helps us analyze platform usage, improve user experience, conduct analytics, and maintain security.

Disabling cookies may affect website functionality.

How We Use Your Personal Data

1. To perform our contract with you: Process transfers, verify identity, communicate regarding transactions, refund or fulfil payments.
2. To comply with legal obligations: AML, fraud prevention, regulatory reporting.
3. With your consent: Marketing, service updates (can withdraw anytime).
4. For legitimate business interests: Improve website, personalize experience, analytics.

Sharing of Personal Data

• Within ShiftRemit: internal sharing as necessary
• Third-party service providers: banks, identity verification, hosting, debt recovery
• Corporate transactions: mergers/acquisitions with safeguards
• Legal/regulatory disclosure: law enforcement, fraud prevention
• International transfers: protected via SCCs or adequacy decisions

Data Retention

We retain data only as long as necessary for service delivery, regulatory obligations, or legitimate business needs. Financial/AML data: minimum five years. Marketing data: until opt-out.

Data Security

We employ firewalls, intrusion detection, secure data centers, limited access, and regular reviews. However, no system is completely impenetrable.

Your Data Protection Rights

You may request access, correction, deletion, restriction, transfer, or object to processing of your data. Requests should be submitted using your registered email. For deletion or privacy complaints, contact support@shiftremit.com.

Contact Us

Email: support@shiftremit.com

Phone: +44 7852 366172

Address: 128 City Road, London, United Kingdom, EC1V 2NX